Refund policy
Plain rules for a digital product.
Last updated: 9 October 2026
Try before you buy
Every new computer can use a free 3-day trial. We recommend you install FILM AD and test it on your own PC before you buy a pass or a Lifetime key.
When we refund
You can ask for a refund within 7 days of your key being emailed to you if:
- FILM AD does not install or run on your Windows computer and we cannot fix the problem after you contact support, or
- you were charged twice for the same key, or
- we could not deliver a working key.
When we do not refund
- You changed your mind after using the software for a project.
- A pass (5-Day or 14-Day) has been used for most or all of its days.
- The problem comes from something outside FILM AD, for example a computer that does not meet the requirements.
How to ask
Email filmad.support@gmail.com from the address you used to order. Include your payment reference and describe the problem. We reply within 1 to 2 working days. Approved refunds go back to the account you paid from, usually within a few working days.
After a refund
When we refund a key, that key stops working. You are welcome to use the free trial or buy again later.